Frequently asked questions

The item is currently unavailable - when can I expect to receive it?

To ensure our products perfectly meet your unique needs, we manufacture most items to order. Production times can vary depending on specific requirements.

For standard orders without additional customization, our typical production time is approx 3 weeks from order confirmation (or proforma invoice payment for new customers).

For orders with special requests like embroidery, delivery times will be longer. Our team can provide a more accurate estimate within 2 business days.
Generally, you can expect a production time of 2-8 weeks from order confirmation.

Custom tailoring
Is special care required for ESD clothing?

To maintain the functionality of your ESD clothing, please use gentle care as follows- machine wash at a maximum temperature of 40°, tumble drying, ironing, and dry cleaning are permitted. However, do not bleach or use fabric softener.

For detailed care instructions, please refer to our guide on  Care and Washing of ESD Clothing

What does ESD mean?

The term ESD is derived from the English phrase "ElectroStatic Discharge", which refers to the sudden transfer of electrical charge between two objects with different electrical potentials. This phenomenon occurs due to a potential difference of several thousand volts and can be accompanied by a tactile sensation (> 3 kV) or even an audible sound (> 5 kV). At voltages above 10 kV, optical phenomena such as sparks or flashes usually occur.

While these phenomena are relatively easy for humans to perceive, there are also discharges with much lower intensities that are imperceptible to humans but can be destructive to many electronic components. For semiconductors, a destructive discharge can occur at voltages as low as 30 V.
Given the increasing penetration of electronics into all aspects of our lives, ESD protection is becoming increasingly important throughout the entire product manufacturing chain.

Where do the ESD garments come from?

Made in the Czech Republic

Every step of the production process, from yarn to finished garment, takes place in our domestic facilities. While some raw materials are sourced globally, our knitting, weaving, dyeing, and garment assembly are all conducted locally. This allows us to maintain strict quality control and ensure that our garments meet the highest standards nad moreover by minimizing our supply chain, we reduce our environmental impact and ensure transparency.

Our garment designs are developed in-house thanks to ongoing research and development.

 

How to choose the correct garment size?

You can  use the size chart available with each product to choose the correct size.

Does VÚB a.s. manufacture or only distribute CLEVERTEX® products?

VÚB a.s. as a legal entity stands behind the CLEVERTEX® clothing brand. 

As the producer and supplier, we have complete control over the entire manufacturing process, allowing us to offer a wide range of customization options.

Contact us today to discuss your specific requirements.

How do I claim the goods?

Should you be dissatisfied with the quality of our ESD garments? It is your right to file a complaint. In this case, please follow our complaint procedure.

 Complaint procedure

 

Are the garments tested for electrical surface resistance?

Right, CleverTex® working protective garments are tested (randomly) to ensure that they meet the required electrical resistance specified in the relevant part of the standard (EN 61340).

How to ensure the long-term functionality of the ESD garment?

To ensure the longest lifespan of your ESD garment, it is crucial to follow the care instructions. A gentle washing and drying routine, combined with standard detergents, will help maintain the garment's performance.